Terms & Conditions

General Details & Host Information

Any contracts between you and Piercing Zone By Dr. Vikas regarding ordered products and delivery in Piercing Zone By Dr. Vikas's online shop at www.piercingzonedubai.com shall be governed by the following terms and conditions.

The website is hosted by:

• Company: Vikas Ear Piercing Services Co.
• Location: Shop Number 2020, Building Number 2, Gold and Diamond Park, Al Qouz 3, Dubai, UAE.
• Email: care@piercingzonedubai.com
• Telephone: +971 55 812 2047

Please contact customer service if you have any issues with your order or using this website. Before you begin purchasing, we advise you to get in touch with Customer Service if you have any questions about the Terms and Conditions.

Important Notice: These terms and conditions apply when you order or buy products from this website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity, or relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us.

Any reference to "you" or "your" means you as a user of this website, any reference to "we", "us" or "our" means Vikas Ear Piercing Services Co. If you do not accept these Terms and Conditions, you cannot order or purchase products on this website.

Ordering Process & Agreements

The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night. An order placed on a public holiday or during the weekend will be processed on the following business day.

You can place an order by carrying out the following steps:

• Select product(s) and “Add to bag”.
• Select “View and edit bag” to see detailed information about the products, to change quantities and to add a gift box. To proceed to checkout, click on “Continue”.
• Log in or enter personal information, choose your shipping method and your preferred payment method. Before clicking “Place order” you must read and agree to our Terms and Conditions by ticking the box.
• Enter relevant payment method details to secure your order. The checkout is completed via a 3D-secure gateway.

After placing your order, you will receive an order confirmation email from us which confirms the order and contains order details. We can only process your order if the delivery address is a residential address or a business address in one of the countries under "Delivery". Please note that we do not deliver to PO boxes.

Among other things, we reserve the right to cancel the purchase contract in one of the following situations, without being liable for compensation or other costs:

• Your payment details are incorrect or cannot be verified.
• Your order is placed with the purpose of committing fraud or placed in connection with a criminal offense or other unlawful activities.
• There is an inadvertent error on this website, such as a pricing/payment error or the like.

Contracts can only be concluded on this website, by email, or by phone to our customer service. We do not process orders made in letters or faxes. The contract may only be concluded in English.

Order binding point: Before submitting the order, you have the option of changing the information that you have provided including payment, delivery, or billing details. When you click "Place order" and the receipt appears on your screen, you are bound by the purchase contract. Your order has been confirmed when you receive a confirmation email from us.

Access to the Contract: You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions by email. We store concluded contracts for a reasonable amount of time, and we recommend that you save these documents as well.

Digital Gift Cards & Anti-Fraud Measures

Measures Against Fraud: In order to protect you and our other customers from fraud and maintain a high level of security for online purchases, we may carry verify transactions. The verification check may comprise the data that you send when ordering, including your address and payment information.

Digital Gift Cards: Digital gift cards can only be redeemed in the same currency as they are purchased. They are valid for 5 years after purchase and are only applicable at www.piercingzonedubai.com and our store.

The card can be used as often as the holder desires until the total amount is reached. After the expiry of the validity period, the card cannot be renewed or used for the purchase of goods or services. Any remaining amount on the card at the expiry date cannot be refunded.

Delivery, Prices & Customs Details

All listed prices for products, delivery costs, and other costs include taxes and value-added taxes (VAT). Costs relating to delivery, freight, or postage may vary and are added to each order.

Please note that we do not cover the cost of returns and re-shipping.

Currency

We process all orders in local currency which is AED ( United Arab Emirates Dirham )

Order Tracking

When you place an order on our website, you will receive a tracking number and link in a separate email to track your order via one of our courier’s websites.

Regional Delivery Times:

• Within the UAE: 1-3 business days.
• Outside the UAE but within GCC: 2-10 business days.

Currently, we are only shipping to the United Arab Emirates, Bahrain, Kuwait, Oman, Saudi Arabia, and Qatar. If you order several items and one or more are out of stock, we will partially ship the products available and inform you via email about the delivery window of the remaining products.

Damage & Loss in Transit: We take every care to protect your products during transit. However, should any damage have occurred before you receive the products, please contact our customer service to arrange a replacement of the damaged pieces. If the products have been damaged during transit, please return the jewelry and we will exchange the damaged pieces. The risk of loss of or damage to the products passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products.

Import Customs Policies: In case of delivery outside the UAE, you are obliged to bear the customs duties and further costs incurred. We are not responsible for knowing the customs policies of countries other than the UAE. Please contact your local customs office for specific inquiries.

Terms of Exchange or Return

We are appreciative of your purchase from Piercing Zone By Dr. Vikas. For a maximum of **5 days following the delivery**, we allow exchange to another size of unworn and unaltered jewelry because we recognize that sometimes products may not fit perfectly.

We thoroughly inspect every product and its operation before shipping in order to rule out any manufacturing flaws. Every order will have a video link sent to the buyer along with the shipping information, allowing them to view how the jewelry functions and verify it is in perfect condition before it is shipped.

Should the size of the item change, there will be an additional delivery charge and return shipment cost.

Within 5 days of delivery, any item purchased from our website may be exchanged for a different size at our store without incurring additional shipping or return fees. However, there may be a fee for the length of the postage or for the price difference between sizes.

Exchange Fees:

Before completing the purchase process, please make sure you have reviewed all of the information, including the jewelry sizing, shipping and payment details.

If you can’t find the answer that you are looking for, please reach out to us:

• Email us: care@piercingzonedubai.com
• Call us: +971 55 812 2047