Shipping Terms
Delivery times, rates, and shipping policies for regional & international orders.
Delivery Times & Regions
Currently, we are only shipping to the **United Arab Emirates (UAE)** and GCC countries including **Bahrain, Kuwait, Oman, Saudi Arabia, and Qatar**.
Processing Cut-off Times: All orders placed before **1:00 PM (GMT+4)** will be processed and shipped the exact same business day. Otherwise, your order will be shipped on the following business day. If you place your order during the weekend (Saturday or Sunday), it will be dispatched the following Monday.
You will receive a tracking link email as soon as your package has been processed and shipped. Please note that during major sale campaigns or holiday periods, processing and shipping times may take slightly longer.
Note on Holidays: Public Holidays in the UAE or your destination country can affect the overall delivery speed and cause delays. Piercing Zone By Dr. Vikas reserves the right to cancel an order should the item be out of stock.
Shipping Costs & Rates
We charge flat shipping rates for order deliveries, detailed by country below. All listed product prices and delivery fees include local value-added taxes (VAT).
Import Customs Duties: For deliveries outside of the UAE, you are obliged to bear any custom duties, taxes, or additional clearance charges incurred in your country. We are not responsible for knowing the customs policies of countries other than the UAE. If you have questions regarding the customs regulations in your specific country, please contact your local customs office.
Packaging consolidation: We reserve the right to consolidate orders sharing the same delivery address into a single shipment to minimize use of packaging and lower environmental impact.
In Transit, Loss & Damage Rules
We do all we can to protect your products during transit. However, should any damage occur before you receive your package, please contact our customer service to arrange a replacement of the damaged items.
If the products have been damaged during transit, please return the jewelry and we will exchange the damaged pieces for you.
Please note that the risk of loss of or damage to the products passes to you after delivery. If the package appears to be visibly damaged or ripped open at the time of delivery, you should refuse to receive the products from the carrier.
Disclaimer: We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control, such as packages lost by third-party carriers. This condition does not affect your statutory rights.
Pickups & Undelivered Parcels
Pick Up In-Store: We provide a free 'Collect in Store' service at our Dubai outlets. You can pick up your order after one business day after 5 PM if you select "pick up in store" at checkout.
⚠️ Notice: Returned & Unclaimed Shipments
If you do not receive the parcel or fail to cooperate with the carrier, and the parcel is shipped back to us, we will charge a return fee of 60 AED.
If the package is not picked up and any kind of fee is added, you are responsible for the extra cost and will be charged for all expenses associated with the return shipment. This includes freight charges, duties, taxes, levies, or pre-payment fees.
If you can’t find the answer that you are looking for, please reach out to us:
- Email us: care@piercingzonedubai.com
- Call us: +971 55 812 2047