Return And Refund Policy

We are appreciative of your purchase from Piercing Zone By Dr. Vikas. For a maximum of 5 days following the delivery, we allow exchange to another size of unworn and unaltered jewelry because we recognize that sometimes products may not fit perfectly.

We thoroughly inspect every product and its operation before to shipping in order to rule out any manufacturing flaws. Every order will have a video link sent to the buyer along with the shipping information, allowing them to view how the jewelry functions and is in perfect condition before it is shipped. Should the size of the item change, there will be an additional delivery charge and return shipment cost.

Within 5 days of delivery, any item purchased from may be exchanged for a different size at our store without incurring additional shipping or return fees. However, there may be a fee for the length of the postage or for the price difference between sizes.

Custom orders are not refundable and are final sale.

Any inappropriate returns or exchanges, such as those involving worn, damaged, or changed items, may be refused at our discretion.

Exchange fee inside UAE - 50 AED.

Exchange fee outside the UAE but within GCC - 80 AED.

Before completing the purchase process, please make sure you have reviewed all the information, including the jewelry sizing, shipping and payment details.

If you can’t find the answer that you are looking for, please reach out to us:

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Call us at: +971 55 812 2047